Privacy Policy

At WCK MARKET SUPPLY SDN BHD 202501021315 (1622728-K), we respect your privacy and take reasonable steps to protect the personal information entrusted to us. This Privacy Policy explains what information we may collect, how we use it, and the circumstances in which it may be shared when you visit or make a purchase through our website.

By using our website and services, you acknowledge the practices described in this policy.

1. 📋 Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Personal Details

  • Full name
  • Email address
  • Contact number
  • Billing and delivery address

Order & Transaction Information

  • Products purchased
  • Order details and purchase history
  • Delivery and shipping information
  • Payment-related information processed through our authorized payment providers

Website & Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • General browsing activity
  • Cookies and similar technologies

We only collect information that is reasonably necessary for operating our website and providing our services.

2. 🛒 How We Use Your Information

The information collected may be used to:

  • Process and fulfill your orders
  • Arrange delivery and provide shipment updates
  • Respond to enquiries and customer service requests
  • Confirm payments and transactions
  • Improve our website and online shopping experience
  • Monitor website performance and security
  • Detect, prevent, and investigate suspicious or fraudulent activities
  • Send promotional information where you have provided the appropriate consent

3. 🤝 When We Share Information

We do not sell or rent your personal information.

Where necessary to provide our services, certain information may be shared with trusted service providers, including:

  • Courier and logistics companies for order delivery
  • Payment service providers for processing transactions
  • Website hosting and technical service providers
  • Security and IT service providers
  • Relevant authorities where disclosure is required by applicable law

We take reasonable steps to ensure that service providers handling personal information maintain appropriate confidentiality and security measures.

4. 🔒 Protecting Your Information

We use reasonable administrative, technical, and security measures to reduce the risk of unauthorized access, alteration, disclosure, or misuse of your personal information.

Payment transactions may be handled through third-party payment platforms with their own security measures. We do not intend to store sensitive payment information such as full card details on our website servers.

However, please understand that no internet-based system or electronic transmission can be guaranteed to be completely secure.

5. 🍪 Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may help us to:

  • Remember shopping cart or website preferences
  • Improve website functionality
  • Understand website traffic and performance
  • Provide a smoother browsing experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

6. 📧 Marketing Communications

From time to time, we may provide information about new products, promotions, or special offers.

Marketing communications will generally only be sent where you have chosen to receive them or where otherwise permitted by applicable law.

You may stop receiving promotional communications by using the unsubscribe option provided in the relevant email or by contacting us directly.

7. 👤 Accessing & Managing Your Personal Data

Subject to applicable laws and reasonable verification requirements, you may contact us to:

  • Request access to your personal information
  • Correct inaccurate or outdated information
  • Request deletion of certain personal information
  • Withdraw consent where applicable
  • Ask questions about how your information is being handled

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

8. 🔄 Updates to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes to our website, business operations, services, or applicable requirements.

Any updated version will be published on this page together with the relevant revision or updated date.

We encourage you to review this page periodically to stay informed about how your information is handled.

9. 📞 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

WCK MARKET SUPPLY SDN BHD
Company Registration No.: 202501021315 (1622728-K)

📧 Email: wck_marketsupply@outlook.com
📞 Phone: 011-5788 3207