Cancellation Policy

At WCK MARKET SUPPLY SDN BHD 202501021315 (1622728-K), we understand that customers may occasionally need to change or cancel an order. We will make reasonable efforts to assist with cancellation requests, provided the order has not already been processed or dispatched.

1. 🕒 Cancellation Before Processing

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests may be accepted if the order has not yet been processed, packed, or handed over to the courier.

Please provide your order number and customer details so that we can locate your order quickly.

2. 📦 Orders Already Processed or Shipped

Once an order has entered the packing or dispatch stage, cancellation may no longer be possible.

If the parcel has already been shipped, you may need to receive the order first and submit a return request according to our Return, Refund & Exchange Policy, where applicable.

3. 💳 Refund for Approved Cancellations

If your cancellation request is approved and payment has already been received:

  • The applicable refund will be issued to the original payment method where possible.
  • Refund processing may take approximately 7–14 business days.
  • The actual time for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Customers will be notified once the refund has been initiated.

4. 🔁 Duplicate or Incorrect Orders

If you accidentally place a duplicate order or provide incorrect information, please contact us immediately.

We will make reasonable efforts to amend or cancel the order before it is processed.

Once the order has been packed or dispatched, changes may no longer be possible.

5. 🚫 Cancellation by Us

We reserve the right to cancel an order when reasonably necessary, including circumstances such as:

  • Product being unavailable
  • Incorrect pricing or product information
  • Payment failure or verification issues
  • Suspected fraudulent or unauthorized transactions
  • Delivery restrictions
  • Technical or system errors
  • Circumstances beyond our reasonable control

Where payment has already been received for an order cancelled by us, an applicable refund will be arranged.

6. 📝 How to Request a Cancellation

To request an order cancellation, please contact our customer service team and provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for cancellation

Please contact us as early as possible, as we cannot guarantee that every cancellation request can be accommodated.

📞 Contact Us

For cancellation requests or questions regarding an order, please contact:

WCK MARKET SUPPLY SDN BHD
Company Registration No.: 202501021315 (1622728-K)

📧 Email: wck_marketsupply@outlook.com
📞 Phone: 011-5788 3207