Terms & Conditions
Welcome to WCK MARKET SUPPLY SDN BHD 202501021315 (1622728-K). These Terms & Conditions set out the rules applicable to your use of our website and your purchases from our online store.
By browsing our website, creating an account, or placing an order, you acknowledge that you have read and agreed to these Terms.
1. Website & General Terms
This website is operated by WCK MARKET SUPPLY SDN BHD 202501021315 (1622728-K) in Malaysia.
By using our website, you agree to:
- Use the website only for lawful purposes
- Provide accurate information when placing an order or creating an account
- Respect the rights and property of our business and other users
- Avoid any activity that may interfere with the operation or security of our website
We may modify, update, or replace these Terms from time to time. Changes will become effective once the updated version is published on our website.
2. Products & Availability
We make reasonable efforts to ensure that product names, descriptions, images, specifications, and other information displayed on our website are accurate.
However, minor differences may occur due to product updates, photography, lighting, or individual device and screen settings.
Product availability is not guaranteed and may change without prior notice.
We reserve the right to:
- Update product information
- Change product specifications
- Adjust product availability
- Discontinue products
- Limit the quantity available for purchase
3. Pricing & Payment
All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise indicated.
Prices and promotions may be changed or withdrawn at any time.
We may accept payment methods such as:
- Online banking
- Credit or debit cards
- Supported e-wallets
- Other payment methods displayed during checkout
Orders will generally only be processed after payment has been successfully confirmed.
If an order contains an obvious pricing or system error, we reserve the right to cancel the affected order and arrange an applicable refund.
4. Order Acceptance & Cancellation
Placing an order through our website constitutes a request to purchase the selected products. All orders remain subject to product availability and payment confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving:
- Stock shortages
- Payment problems
- Incorrect product or pricing information
- Suspected fraudulent transactions
- Technical or system errors
If an order is cancelled after payment has been received, any applicable refund will be processed according to our Cancellation Policy.
5. Shipping & Delivery
Orders are generally prepared for shipment within 1–3 working days after successful payment confirmation.
Estimated delivery within Malaysia is generally 2–7 working days, depending on the destination, courier service, and other delivery conditions.
Delivery estimates are not guaranteed and may be affected by:
- Courier delays
- Public holidays
- Weather conditions
- Peak shopping periods
- Incorrect or incomplete delivery information
- Circumstances beyond our reasonable control
For additional information, please refer to our Shipping Policy.
6. Returns, Refunds & Exchanges
We aim to provide products that meet reasonable customer expectations.
If you receive an eligible product that is defective, damaged, incorrect, or otherwise qualifies under our return conditions, you may request a return, refund, or exchange according to our applicable policy.
Returned products may be required to be:
- Unused and in original condition
- Complete with original packaging and accessories
- Accompanied by proof of purchase
- Returned within the applicable return period
Please refer to our Return, Refund & Exchange Policy for complete details.
7. Customer Accounts
Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.
You should notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate an account where we reasonably believe it has been used for fraudulent, unlawful, abusive, or unauthorized activities.
8. Intellectual Property
All materials displayed on this website, including:
- Company logos
- Product images
- Product descriptions
- Graphics
- Website content
- Text and design elements
are owned by WCK MARKET SUPPLY SDN BHD or the respective rights holders.
You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.
9. Privacy & Personal Data
We respect your privacy and handle personal information in accordance with applicable Malaysian privacy and data protection requirements, including the Personal Data Protection Act 2010 (PDPA) where applicable.
For more information about how we collect and use personal information, please refer to our Privacy Policy.
10. Limitation of Liability
To the extent permitted by applicable law, WCK MARKET SUPPLY SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.
We are also not responsible for delays or disruptions caused by third-party service providers, courier companies, technical failures, or circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from the use of our website, purchases, products, or these Terms shall be handled by the competent courts of Malaysia, subject to applicable law.
12. Changes to These Terms
We may revise these Terms & Conditions whenever necessary to reflect changes to our business, website, products, services, or legal requirements.
The latest version will be published on this page. By continuing to use our website after changes are posted, you acknowledge the updated Terms.
📞 Contact Us
For questions regarding these Terms & Conditions, please contact:
WCK MARKET SUPPLY SDN BHD
Company Registration No.: 202501021315 (1622728-K)
Email: wck_marketsupply@outlook.com
Phone: 011-5788 3207