Shipping Policy
Thank you for shopping with us! We are committed to delivering your favourite instant noodles, biscuits, tea powder, coffee mix sachets, and snacks across Malaysia reliably and promptly. Please read our shipping policy carefully before placing your order.
1. Shipping Coverage
We currently ship to all locations within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
2. Processing Time
All orders are processed within 1–2 working days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Duration
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Peninsular Malaysia: 2–4 working days
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Sabah & Sarawak: 3–7 working days
Please note that delivery times may vary due to public holidays, high order volume, or courier delays.
4. Shipping Charges
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Flat Rate: RM7 for orders below RM100
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Free Shipping: For orders above RM80
Shipping charges will be calculated automatically at checkout based on your order value.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your parcel on the courier’s website.
6. Delivery Issues
If you encounter any issues such as delay, damage, or non-receipt of your parcel after it is marked as delivered, please contact us within 48 hours so we can assist in resolving the matter with the courier.
7. Address Accuracy
Please ensure your shipping address is correct and complete. We will not be responsible for parcels lost or delayed due to incorrect or incomplete addresses.
8. Handling of Food Products
While our products are non-perishable, we recommend that customers collect their parcels promptly upon delivery to ensure the best quality.
If you have any questions regarding your order or shipping status, feel free to reach out to our customer service at:
Email: wck_marketsupply@outlook.com
Phone: 011-5788 3207