Shipping Policy

Thank you for choosing WCK MARKET SUPPLY SDN BHD 202501021315 (1622728-K). We are committed to preparing and delivering your orders efficiently across Malaysia. Please review the following policy for information about our delivery coverage, processing times, shipping charges, and delivery procedures.

1. 🚚 Shipping Coverage

We currently provide delivery services throughout Malaysia, including:

• Peninsular Malaysia
• Sabah
• Sarawak

Delivery availability may vary depending on the destination and the courier service serving the area.

2. ⏱️ Order Processing

Once your payment has been successfully confirmed, we will begin preparing your order.

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

After your order has been dispatched, tracking information will be provided where available so that you can monitor your parcel.

3. 📦 Estimated Delivery Time

Our estimated delivery periods are:

Please note that these are estimated delivery periods and not guaranteed delivery dates. Actual delivery times may vary due to courier schedules, public holidays, festive seasons, weather conditions, remote locations, or other circumstances beyond our control.

4. 💰 Shipping Charges

We are pleased to provide free standard shipping on all orders within Malaysia.

There are no additional standard delivery charges based on order value or delivery location.

Any special delivery arrangements, if applicable, may be subject to additional charges and will be communicated to the customer where necessary.

5. 📦 Packaging & Parcel Protection

We take reasonable care when preparing every order for shipment.

Products are securely packed using suitable packaging materials to reduce the risk of damage during transportation. Depending on the nature of the product, additional protection such as bubble wrap, protective inserts, or sturdy cartons may be used.

Customers are encouraged to inspect their parcel upon delivery and contact us promptly if any issue is discovered.

6. 📍 Order Tracking

Once your parcel has been dispatched, a tracking number may be provided via email, SMS, or other available communication channels.

You may use the tracking details provided to monitor your parcel’s delivery progress through the relevant courier service.

Please allow some time for tracking information to be updated after the parcel has been collected.

7. 🚪 Missed Deliveries

If the courier is unable to complete a delivery, they may attempt delivery again or provide instructions for redelivery or collection.

Customers are responsible for following the courier’s instructions and ensuring that someone is available to receive the parcel where required.

Additional delivery arrangements or charges may apply in certain circumstances.

8. 📝 Incorrect or Incomplete Address

Please carefully check your delivery details before completing your order.

Customers are responsible for providing accurate and complete information, including:

• Recipient name
• Contact number
• Delivery address
• Postal code

We are not responsible for delays, failed deliveries, or returned parcels caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

9. 🏠 Self-Collection

We currently do not offer self-collection unless this option is specifically stated on the relevant product listing or confirmed by our customer service team.

10. ⚠️ Delivery Delays

While we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances such as:

• Courier operational issues
• Severe weather
• Public holidays and festive periods
• High parcel volumes
• Remote-area delivery restrictions
• Incorrect delivery information
• Other circumstances beyond our reasonable control

We appreciate your patience and will provide reasonable assistance with tracking or delivery enquiries.